Controversially Yours

It seems that every few months a controversial issue finds its way to the mainstay of news headlines, office chatter, and the minds of anyone and everyone who is 'in the know.' Whether it is gun control, health care reform, or recent changes to the lawbooks in Arizona, everyone has an opinion and nearly everyone wants their opinions heard.

While it can be interesting, entertaining, and even educational to discuss these matters, it is wise to not approach controversial topics at the office. Everyone knows this, but not everyone can implement their knowledge, particularly when an issue is vitally important or personal to them. Still, heated issues should be left alone at all costs, but how does one respond to discussion of hot button issues in an office setting? Observe the following exchange between a CSR and his superior.

Johnny: Good morning, Mr. So-and-so!
Mr. So-and-so: Good morning, Johnny! Did you see the headlines today? What do you think about the whole immigration issue?

How should Johnny respond? However Johnny feels about immigration is secondary to performing an excellent job and representing his company well. One cannot do so if personal issues and politics interfere with daily life. There are a number of ways Johnny could choose to handle the conversation without embroiling himself in a debate that could lead to harsh words and a tense atmosphere. Read on:

Avoidance
Johnny: I rarely look at news stories these days, Mr. So-and-so. I'm too busy concentrating on my career.

Change of Subject
Johnny: I didn't see anything about immigration, but I did see an interesting piece on Lindsay Lohan. Did you know she's a blonde now?

Frankness
Johnny: I'd rather not discuss political issues in the office, boss. It might make some people feel uncomfortable.

The method you choose should be based on the situation and the individual at hand. For instance, some may feel put off by the 'frank' response, believing that they are being insulted in some way. On the other hand, some may not be swayed by the change of subject and would appreciate a more forthcoming attitude. It is up to you to decide which style to employ, whether you're communicating with your boss, your colleague, or a prospective customer.